Terms Conditions & Privacy Policy

Please read them carefully. 

Further details regarding shipping etc can be found on Order Details

Privacy Policy

Credit Card Information

We treat all customers information very seriously, we do not store customers credit card details on any of our computers. All credit card details given for telephoned orders are kept in a very secure place once the order has been processed. 
For orders placed via the internet all credit card details are automatically processed directly with the HSBC bank. No members of staff have access to any of your card details, the only information we have regarding your card is that it has been accepted or declined by the Bank. This ensures the maximum security an online supplier can give to the customer.

Names / Addresses

Customers details are not sent to any third party (Market research etc). 

The only exception to this is: 

1) Sky: When ordering a card on behalf of a customer 

2) If the goods are sent directly to the customer from the manufacturer

The names and addresses of customers are kept on our computers only for the purpose of guarantees / future sales etc.

Terms and Conditions
General
These terms and conditions do not affect your statutory rights. 

Prices
The prices are indicated on the website and are inclusive of 17.5% VAT, for delivery of goods outside the EU we will deduct the VAT from the price displayed.

Payment
We accept most major credit cards, at the time of order please provide us with your correct address to where the card is issued (Billing addresss). Failure to do so may lead to a delay in the processing of the order. All card payments are processed at the time of despatch. If paying by cheque please allow one week for the cheque to clear prior to despatch.

Availability of Goods
The goods advertised are normally std stock items and are available for immediate despatch. If for any reason we are unable to despatch the goods we will contact you to inform you of the stock status. You have the right to cancel your order should any delay be unnacceptable. The credit card payment will be taken when the goods are ready to be despatched. 

Apart from offering a full refund we will not accept any further claims for compensation arising from any losses you may incur as a result of the goods not being available or ready for immediate despatch.

Delivery Charges
The prices shown exclude carriage costs, these are clearly shown on the shopping cart when ordering the goods, if in doubt please telephone us for confirmation.

Non delivery of items
Any orders that have become lost through transit will be resent or refunded after 2 weeks have elapsed (UK only), for items lost abroad allow 3 weeks from the date of despatch.

Most deliveries by courier (UK Mainland) are delivered next working day, for goods sent throughout Europe the std delivery time is 3 to 5 days. Please note these are not guaranteed delivery times, we will not be liable for any losses, costs or charges caused by any delay in the delivery of the goods.

Please inform us within 14 days (21 Days for Europe) from the date of order if the goods have not arrived, claims for non delivery of goods cannot be entertained after these dates. 
We are unable to accept responsibility for non receipt of goods once delivered to the correct address and signed for.

Cancelling Order
The order can be cancelled at any time prior to despatch, once the goods have been despatched the return of the products will be at your own expense. 

Accepting Delivery
When accepting delivery of the goods you are responsible for checking them for damage. Any such claims for damaged goods should be telephoned to us within 7 days. The goods will not be left without a signature.  Any damaged goods must be noted on the courier consignment note at the time of delivery.

Personal Injury
Although we supply items and goods for DIY installations, we always recommend a competent, trained installer should be used to assist with the installation. We cannot accept claims for injury or damage that may occur to any person or property during or after the fitting of our equipment.

Returns Policy
Goods as ordered
A refund will be given for all goods returned within 7 days from receipt, if for any reason you are unable to return the goods within this time, we will issue a refund provided you have contacted us by letter / Telephone or email within the 7 days.

A full refund will be given for the cost of the goods but will exclude the delivery charges, the goods returned must be intact, undamaged and suitable for resale. 

Faulty Returns
We will refund (In full) or exchange any goods which are faulty providing we have been notified within 7 days as above.