Terms Conditions &
Please read them
regarding shipping etc can be found on Order Details
Credit Card Information
We treat all
customers information very seriously, we do not store customers credit card
details on any of our computers. All credit card details given for
telephoned orders are kept in a very secure place once the order has been
For orders placed via the internet all credit card details are
automatically processed directly with the HSBC bank. No members of staff
have access to any of your card details, the only information we have
regarding your card is that it has been accepted or declined by the Bank.
This ensures the maximum security an online supplier can give to the
details are not sent to any third party (Market research etc).
exception to this is:
1) Sky: When
ordering a card on behalf of a customer
2) If the goods
are sent directly to the customer from the manufacturer
The names and
addresses of customers are kept on our computers only for the purpose of
guarantees / future sales etc.
Terms and Conditions
These terms and conditions do not affect your statutory rights.
The prices indicated on this website are what you pay, we are not VAT
registered and no VAT will be added. The same applies to the delivery of goods outside the EU.
We accept most major credit cards, at the time of order please provide us
with your correct address to where the card is issued (Billing addresss).
Failure to do so may lead to a delay in the processing of the order. All
card payments are processed at the time of despatch. If paying by cheque
please allow one week for the cheque to clear prior to despatch.
Availability of Goods
The goods advertised are normally std stock items and are available for
immediate despatch. If for any reason we are unable to despatch the goods
we will contact you to inform you of the stock status. You have the right
to cancel your order should any delay be unnacceptable. The credit card
payment will be taken when the goods are ready to be despatched.
Apart from offering a full refund we
will not accept any further claims for compensation arising from any
losses you may incur as a result of the goods not being available or ready
for immediate despatch.
The prices shown exclude carriage costs, these are clearly shown on the
shopping cart when ordering the goods, if in doubt please telephone us for
Non delivery of items
Any orders that have become lost through transit will be resent or
refunded after 2 weeks have elapsed (UK only), for items lost abroad allow
3 weeks from the date of despatch.
Most deliveries by courier (UK
Mainland) are delivered next working day, for goods sent throughout Europe
the std delivery time is 3 to 5 days. Please note these are not guaranteed
delivery times, we will not be liable for any losses, costs or charges
caused by any delay in the delivery of the goods.
Please inform us
within 14 days (21 Days for Europe) from the date of order if the goods
have not arrived, claims for non delivery of goods cannot be entertained
after these dates.
We are unable to accept responsibility for non receipt of goods once
delivered to the correct address and signed for.
The order can be cancelled at any time prior to despatch, once the goods
have been despatched the return of the products will be at your own
When accepting delivery of the goods you are responsible for checking them
for damage. Any such claims for damaged goods should be telephoned to us
within 7 days. The goods will not be left without a signature. Any
damaged goods must be noted on the courier consignment note at the time of
Although we supply items and goods for DIY installations, we always
recommend a competent, trained installer should be used to assist with the
installation. We cannot accept claims for injury or damage that may occur
to any person or property during or after the fitting of our equipment.
Goods as ordered
A refund will be given for all goods returned within 7 days from receipt,
if for any reason you are unable to return the goods within this time, we
will issue a refund provided you have contacted us by letter / Telephone
or email within the 7 days.
A full refund will be given for
the cost of the goods but will exclude the delivery charges, the goods
returned must be intact, undamaged and suitable for resale.
Any goods returned to us from outside the EU will be subject to a delay in
processing the refund of up to 3 weeks, this is to allow for incorrect
labelling from the sender which can result in charges payable by Mansar
Ltd for import duties imposed by the courier. Any import duties
will be deducted from the refund.
We will refund (In full) or exchange any goods which are faulty providing we have been notified within 7 days as above.
Faulty items within 28 days of
delivery will be collected by us (UK only) and replaced, any goods that
are deemed to be faulty after the 28 days should be returned to us at the
customers expense, we will repair or replace the goods as deemed necessary.
Faults caused by accident, neglect or misuse will not receive any refund
This returns policy does not affect your legal rights.
These terms and conditions are subject to change at any time.
Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law.
The legislation aims to make producers pay for the collection, treatment
and recovery of waste electrical equipment.
The regulations also mean that suppliers of equipment like high
street shops and internet retailers must allow consumers to return their
waste equipment free of charge. The amount of WEEE we throw away is
increasing by around 5% each year, making it the fastest growing waste
stream in the UK.
Much of the
UK’s WEEE ends up in landfill, where the lead and other toxins it
contains can cause soil and water contamination. This can have a harmful
effect on natural habitat, wildlife and also human health.
electrical items that we throw away can be repaired or recycled.
Recycling items helps to save our natural finite resources and also
reduces the environmental and health risks associated with sending
electrical goods to landfill.
Distributors of new Electric and Electronic Equipment
(EEE) have a part to play in reducing the amount of WEEE going into
Mansar Ltd is obliged under these
regulations to offer our customers free take-back of their WEEE on a
like-for-like basis when they buy a new Electrical or Electronic product
example, if a customer bought a new Satellite
Receiver from us we would accept
their old Satellite
Receiver and prevent it going into a landfill site by disposing
of it safely. Customers must return their WEEE item to us at their own
cost within 28 days of purchasing their new item.
the WEEE Regulations, all new electrical goods should now be marked with
the crossed-out wheeled bin symbol shown below:
are marked with this symbol to show that they were produced after 13th
August 2005, and should be disposed of separately from normal household
waste so that they can be recycled.